Last updated: 16.09.2026

At Fluent Nomads, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book classes, or use our services.

1. Who We Are

Fluent Nomads is a Spanish language and cultural education business based in London, UK. If you have any questions about how your personal information is used, or wish to exercise your data protection rights, please contact us at: hola@fluentnomads.com

2. Information We Collect

We may collect and process the following types of personal information:

– Personal details you provide directly, such as your name, email address, telephone number, and any other information you choose to share when contacting us or booking a service.
– Booking and service information, such as details of lessons, workshops, events or consultancy services you book.
– Payment information, where necessary to process and record payments. Payments are processed through third-party providers such as Revolut. We do not store your full card details.
– Technical information, such as your IP address, browser type, device information and website usage data, where collected through cookies and similar technologies.
– Information relating to your requirements, where you choose to provide it to us, for example accessibility, dietary or other requirements relevant to your participation in a workshop or event.

3. How We Use Your Information

We may use your personal information to:

– Respond to enquiries and communicate with you about our services.
– Manage bookings, lessons, workshops, events and consultancy services.
– Process and record payments and provide booking confirmations.
– Deliver and administer our services.
– Communicate with you about changes, cancellations or other matters relating to a service you have booked.
– Improve our website, services and customer experience.
– Send information about new services, workshops, materials or other offers where you have chosen to receive marketing communications.
– Meet legal, regulatory and accounting obligations where applicable.

4. Lawful Basis for Processing

We process personal information using the lawful basis that is appropriate for the relevant purpose under applicable UK data protection law. Depending on the circumstances, these may include:

– Contract: where processing is necessary to provide a service you have booked or to take steps at your request before entering into a contract.
– Legal obligation: where we need to process or retain information to comply with a legal or regulatory requirement.
– Legitimate interests: where processing is necessary for the legitimate operation and administration of Fluent Nomads, provided that these interests are not overridden by your rights and interests.
– Consent: where we ask for your consent, for example for certain marketing communications or non-essential cookies.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. We retain personal information only for as long as necessary for the purposes for which it was collected, including where necessary to meet legal, accounting or reporting requirements. When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

6. Cookies and Analytics

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function correctly. We may also use non-essential cookies and analytics technologies, such as Google Analytics, to understand how visitors use our website and to help us improve its performance and content. Depending on the type of cookie or technology used, we may ask for your consent before placing or using it. You can manage your cookie preferences through our cookie consent banner and, where available, through your browser settings. Google Analytics may collect information such as pages visited, approximate location, device type, browser information and website usage data. We do not intentionally provide Google Analytics with information such as your name or email address.

7. Third-Party Services

We may use trusted third-party service providers to help us operate our business and provide our services, including:

– Google Meet – used to deliver online lessons and communicate with participants. Depending on the features used, Google Meet may process information such as participants’ names, email addresses, meeting details, chat messages, attendance information, captions or recordings.
– Google Classroom – used to share learning materials, assignments and other educational information with students. Google Classroom may process information such as students’ names, email addresses, class enrolment details, comments, submissions and other content shared as part of the learning experience.
– Google Analytics – used to understand how visitors use our website and to improve its performance and content.
– CookieYes to manage cookie preferences and obtain consent where required. Non-essential cookies, such as analytics cookies, should only be activated where the relevant consent has been provided.
– Revolut– used to process and record payments.

These providers may process personal information on our behalf or as separate data controllers, depending on the service and the circumstances. We do not sell, rent or trade your personal information. Some third-party providers may process personal information outside the UK. Where this occurs, appropriate safeguards will be used where required by applicable UK data protection law. For more information, please refer to the relevant privacy information provided by these third-party services.

8. Sharing your Information

We do not sell, rent or trade your personal information. We may share personal information with third-party service providers where this is necessary to provide our services, process payments, operate our website, manage communications, comply with legal obligations, or otherwise operate our business lawfully. We will only share information where there is an appropriate lawful basis to do so.

9. Your Rights

Depending on the circumstances and the applicable legal requirements, you may have rights including:

– The right to access the personal information we hold about you.
– The right to request that inaccurate or incomplete information is corrected.
– The right to request deletion of your personal information in certain circumstances.
– The right to request restriction of processing in certain circumstances.
– The right to object to certain types of processing.
– The right to data portability in certain circumstances.
– The right to withdraw consent where consent is the lawful basis for processing.

To exercise any of these rights, please contact us at: hola@fluentnomads.com. We will normally respond to data protection requests within the timeframe required by applicable law.

10. Complaints

If you have concerns about how we use your personal information, please contact us first at: hola@fluentnomads.com. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

11. Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, the way we process personal information, or applicable legal requirements. The latest version will always be available on this page, together with the date it was last updated.

12. Contact

If you have any questions about this Privacy Policy or how your personal information is used, please contact:
hola@fluentnomads.com
www.fluentnomads.com

*By using this website, you agree to our Terms & Conditions and Privacy Policy.